shipping-returns

We aim to process and deliver every order with care and efficiency. Please review the details below before placing your order.

Order Processing

All orders are processed within 1–3 business days after successful payment confirmation.
Orders are not processed or dispatched on Sundays or public holidays.
Processing times may be extended during high-demand periods.

Shipping & Delivery Timeline

Orders are typically delivered within 5–12 business days after dispatch.
Delivery timelines may vary depending on location and courier partner.
Remote areas may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout. Free shipping offers will be clearly mentioned during checkout.

Payment & Shipping Method

All orders are shipped only after successful prepaid payment. Cash on Delivery (COD) is not available.

Order Tracking

Tracking details will be shared via email or SMS once your order is shipped. Please allow up to 24 hours for tracking updates to become active.

Address & Delivery Responsibility

Please ensure your shipping address and contact details are accurate.
We are not responsible for delays due to incorrect or incomplete addresses.
Re-shipping charges may apply if an order is returned due to address errors.

Exchange Policy (Faulty or Incorrect Items Only)

We maintain strict quality standards. If you receive a faulty, damaged, or incorrect item due to our error, we will assist with an exchange.

Exchange requests must be raised within 48 hours of delivery.
The item must be unused, unworn, and in original condition with tags intact.
Clear images or videos of the issue are required.
Exchanges are subject to product availability.
If unavailable, store credit may be issued.

To initiate an exchange, contact us at Heer.Haldwani@gmail.com

No Returns Policy

We do not accept returns. Returns for change of mind, sizing issues, or personal preference will not be accepted. Please review product descriptions and size details carefully before placing an order.

Delayed or Lost Shipments

In rare cases of delay, we will coordinate with our courier partner. If a shipment is confirmed lost in transit, a replacement or store credit will be issued.